Effective Communication Skills for Secretaries Training Course in

Effective communication is a critical skill for secretaries and administrative professionals. The ability to communicate clearly and efficiently can improve productivity, build stronger relationships with clients and colleagues, and enhance job satisfaction. This training course provides an overview of the key communication skills necessary for secretaries to succeed in their roles.

Objectives

By the end of this training course, participants will be able to:

Understand the importance of effective communication in the workplace
Identify and overcome communication barriers
Develop active listening skills
Use assertive communication techniques
Communicate effectively through various mediums, including email and telephone
Build and maintain positive relationships with colleagues and clients

Who Should Attend this Course

This training course is designed for:

Secretaries and administrative assistants
Receptionists
Anyone interested in developing their communication skills in the workplace

Outline for 5 Days

Day 1: Introduction to Effective Communication

- Overview of communication in the workplace
- Understanding communication barriers and how to overcome them
- Developing active listening skills

Day 2: Assertive Communication Techniques

- The importance of assertive communication
- Techniques for expressing oneself assertively
- Communicating feedback assertively

Day 3: Communication Through Email and Telephone

- Writing effective emails and communicating through email
- Effective telephone skills and etiquette
- Handling difficult conversations over the phone or email

Day 4: Building Positive Relationships with Colleagues and Clients

- The importance of building positive relationships in the workplace
- Techniques for building positive relationships with colleagues and clients
- Handling conflicts and disagreements

Day 5: Enhancing Communication Skills in the Workplace

- Strategies for enhancing communication skills in the workplace
- Applying effective communication techniques in different scenarios
- Developing an action plan for continuous improvement

Outputs

By the end of this training course, participants will be able to:

Understand the importance of effective communication in the workplace
Identify and overcome communication barriers
Develop active listening skills
Use assertive communication techniques
Communicate effectively through various mediums, including email and telephone
Build and maintain positive relationships with colleagues and clients
Develop an action plan for continuous improvement in their communication skills.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.