Workplace Ethics and Professionalism for Office Managers in

Office managers play a crucial role in ensuring that the workplace operates efficiently and effectively. Workplace ethics and professionalism are essential qualities that an office manager must possess to be successful in their role. This course is designed to equip office managers with the skills and knowledge they need to maintain high standards of ethical conduct and professionalism in the workplace. Through this course, office managers will gain a deep understanding of the importance of ethical conduct, how to make ethical decisions, manage people and operations, and develop their leadership skills.

Objectives

By the end of this course, participants will be able to:

Understand the importance of ethical conduct and professionalism in the workplace
Make ethical decisions using critical thinking skills
Manage people and operations effectively
Develop leadership skills that foster a culture of professionalism in the workplace
Employ strategic thinking to drive organizational success
Implement effective daily record keeping practices

Who Should Attend

This course is designed for office managers who want to enhance their ethical conduct and professionalism in the workplace. The course is also ideal for managers who are new to their roles and are seeking to build a strong foundation for effective leadership.

Course Outline

Day 1: Workplace Ethics and Professionalism

- Understanding workplace ethics and professionalism
- The importance of ethical conduct in the workplace
- The role of the office manager in promoting ethical conduct and professionalism

Day 2: Decision Making and Problem Solving

- Introduction to decision making and problem solving
- Techniques for effective decision making
- Problem-solving strategies for office managers

Day 3: People Management

- The role of the office manager as a people manager
- Techniques for effective people management
- Conflict resolution in the workplace

Day 4: Strategic Thinking

- Understanding strategic thinking
- Developing a strategic mindset
- Aligning organizational goals with strategic thinking

Day 5: Daily Record Keeping

- The importance of daily record keeping
- Techniques for effective record keeping
- Tools and software for efficient record keeping

Outputs

By the end of this course, participants will be able to:

Understand the importance of workplace ethics and professionalism
Make ethical decisions using critical thinking skills
Manage people and operations effectively
Develop leadership skills that foster a culture of professionalism in the workplace
Employ strategic thinking to drive organizational success
Implement effective daily record keeping practices
Participants will also receive a course completion certificate upon successfully completing the course.

Throughout this training course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.