Business Etiquette: Cultivating Professionalism and Courtesy in

As an administrative secretary, you are often the first point of contact with clients, partners, and colleagues. Therefore, it is essential to develop and maintain a high level of professionalism and courtesy in your interactions. This training course aims to provide you with the necessary skills and knowledge to enhance your business etiquette and communication abilities, ultimately contributing to your success in the workplace.

Objectives

By the end of this training course, you will be able to:
- Understand the importance of business etiquette and professionalism in the workplace
- Develop effective communication and networking skills
- Improve your email writing and telephone etiquette
- Cultivate proper dining and meeting etiquette
- Gain confidence in handling difficult conversations and situations

Who Should Attend this Course

This course is designed for administrative secretaries who wish to improve their business etiquette and communication skills in the workplace.

Course Outline

The training course is structured as a five-day program, each day covering a specific topic related to business etiquette and professionalism.

Day 1: Introduction to Business Etiquette and Professionalism

- Understanding the importance of business etiquette in the workplace
- Enhancing your professional image and personal brand
- Building credibility and trust with colleagues, clients, and partners
- Developing an etiquette plan to improve your professional conduct

Day 2: Effective Communication and Networking Skills

- Developing active listening and effective communication skills
- Building rapport with colleagues, clients, and partners
- Enhancing your networking skills to expand your professional circle
- Developing a personal elevator pitch to showcase your skills and achievements

Day 3: Email Writing and Telephone Etiquette

- Writing effective and professional emails
- Proper email etiquette and tone
- Handling difficult email conversations
- Telephone etiquette and best practices

Day 4: Dining and Meeting Etiquette

- Understanding the etiquette of business dining and entertaining
- Hosting and attending business meetings
- Cultivating proper meeting etiquette, including punctuality and preparation
- Handling conflicts and difficult conversations in meetings

Day 5: Handling Difficult Conversations and Situations

- Developing confidence in handling difficult conversations and situations
- Identifying and managing conflicts in the workplace
- Properly handling complaints and feedback
- Developing emotional intelligence to manage stress and difficult situations

Outputs

Upon completion of this training course, you will have developed a strong understanding of business etiquette and professionalism, along with the necessary skills to enhance your communication abilities, email writing, telephone etiquette, dining, and meeting etiquette. You will be equipped to handle difficult conversations and situations with confidence and professionalism, ultimately contributing to your success in the workplace.

Throughout this training course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.