Improving Relationships at Work for Administrative Secretaries in

In this course, administrative secretaries will learn how to build strong, positive relationships with their colleagues and superiors, and how to navigate difficult interpersonal situations that may arise in the workplace.

Objectives

• Understand the importance of building positive relationships in the workplace


• Develop communication and active listening skills


• Learn strategies for managing conflict and difficult conversations


• Identify common workplace challenges and how to overcome them


• Build a personal action plan for improving workplace relationships

Who Should Attend

This course is ideal for administrative secretaries who want to improve their relationships with colleagues and superiors, and who want to learn strategies for managing difficult interpersonal situations in the workplace.

Course Outline

Day 1: Understanding Workplace Relationships

• Introduction to the importance of positive workplace relationships


• Defining communication and active listening skills


• Recognizing the impact of nonverbal communication in workplace relationships


• Practicing active listening skills through role-playing exercises

Day 2: Managing Conflict in the Workplace

• Understanding the causes and sources of workplace conflict


• Learning strategies for managing difficult conversations


• Identifying common communication roadblocks and how to overcome them


• Practicing conflict management skills through role-playing exercises

Day 3: Overcoming Workplace Challenges

• Identifying common workplace challenges and their impact on relationships


• Learning strategies for overcoming workplace challenges, such as micromanagement, lack of communication, and difficult personalities


• Practicing strategies for overcoming workplace challenges through case studies and role-playing exercises

Day 4: Building Positive Workplace Relationships

• Understanding the power of positive relationships in the workplace


• Learning strategies for building positive workplace relationships, such as effective communication, active listening, and trust-building


• Practicing strategies for building positive workplace relationships through role-playing exercises

Day 5: Building Your Personal Action Plan

• Reviewing key concepts and strategies from the course


• Developing a personal action plan for improving workplace relationships


• Sharing action plans with the group and receiving feedback

Outputs

• Improved communication and active listening skills


• Strategies for managing conflict and difficult conversations


• Strategies for overcoming common workplace challenges


• Improved ability to build positive workplace relationships


• A personal action plan for improving workplace relationships

Conclusion

This course provides administrative secretaries with the tools and strategies they need to build strong, positive workplace relationships, navigate difficult interpersonal situations, and improve their overall performance and job satisfaction. By building these critical skills, administrative secretaries will be able to work more effectively with their colleagues and superiors, and achieve greater success in their roles.