Negotiation and Influence Skills for Facility Management in

Facility Management is a challenging and demanding field that requires a wide range of skills and knowledge. Negotiation and Influence skills are essential for Facility Management Professionals as they often deal with a variety of stakeholders, including tenants, contractors, suppliers, and government agencies. This 5-day training course is designed to equip Facility Management Specialists with the necessary skills and knowledge to effectively negotiate and influence in the workplace.

Outputs:

Upon completion of this course, participants will be able to:
- Develop and implement effective negotiation strategies
- Utilize various influence techniques to achieve desired outcomes
- Communicate effectively and assertively with stakeholders
- Manage and resolve conflicts in a constructive manner
- Evaluate and prioritize competing interests and demands

Objectives:

The objective of this course is to provide participants with the knowledge and skills needed to effectively negotiate and influence in the workplace. Participants will gain a deeper understanding of the negotiation process and develop the necessary skills to successfully negotiate favorable outcomes.

Who Should Attend this course:

This course is designed for Facility Management Specialists, Building Managers, and other professionals working in the Facility Management industry who want to improve their negotiation and influence skills.

Course Outline:

Day 1: Introduction to Negotiation and Influence

- Overview of the negotiation process
- Understanding influence and its role in negotiation
- Identifying personal negotiation style

Day 2: Communication and Assertiveness

- The importance of effective communication in negotiation
- Building and maintaining relationships with stakeholders
- Assertiveness training and practice

Day 3: Conflict Management and Resolution

- Understanding the causes of conflict
- Strategies for managing and resolving conflicts in the workplace
- Role-playing exercises to practice conflict resolution skills

Day 4: Negotiation Planning and Preparation

- Evaluating and prioritizing competing interests and demands
- Developing a negotiation plan and strategy
- Preparation techniques for effective negotiation

Day 5: Advanced Negotiation Techniques

- Utilizing various negotiation techniques and strategies
- Practice and feedback on negotiation role-playing exercises
- Reflection and discussion on personal negotiation strengths and areas for improvement.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.