Professional interpersonal skills for hospitality engineering staff in

In today's competitive hospitality industry, technical skills alone are not enough to succeed. Soft skills, such as communication, teamwork, leadership, and problem-solving, are just as crucial to ensure that engineering and maintenance staff can work effectively in a team, communicate with their colleagues and guests, and deliver a superior guest experience. This training course aims to equip engineering and maintenance staff with a range of soft skills that will help them achieve success in their roles.

Objectives

At the end of this course, participants will be able to:

• Understand the importance of soft skills in the hospitality industry


• Communicate more effectively with colleagues and guests


• Work more collaboratively in a team environment


• Resolve conflicts and build better relationships


• Think critically and solve problems creatively

Who Should Attend This Course

This course is ideal for engineering and maintenance staff working in the hospitality industry who want to improve their soft skills to deliver a better guest experience and work more effectively in a team.

Course Outline

Day 1: Introduction to Soft Skills

• Overview of soft skills and their importance in the hospitality industry


• Communication skills and effective listening techniques

Day 2: Working in a Team

• Collaborative problem-solving techniques


• Team dynamics and effective teamwork strategies

Day 3: Conflict Resolution

• Conflict resolution strategies and techniques


• Effective communication during conflict resolution

Day 4: Critical Thinking and Problem Solving

• Creative problem-solving techniques


• Using critical thinking to improve decision-making

Day 5: Leadership and Time Management

• Leadership styles and strategies


• Effective time management techniques

Outputs

By the end of this course, participants will have developed a range of soft skills that will enable them to work more effectively in a team, communicate more effectively with colleagues and guests, and provide a superior guest experience. Participants will also receive a certificate of completion at the end of the course.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.