Course Title: Human resources and customer service strategies
Course Category: HR Subcategory: HR Operations
Course Location: Course Date: 21 July 2024
€4710

One week


Human resources and customer service strategies

The HR Service Delivery and Customer Service Training Course is designed to equip Talent Services Specialists with the knowledge and skills required to provide effective and efficient customer service to internal and external clients. This comprehensive five-day course provides participants with a deep understanding of HR service delivery and customer service best practices, and covers the key concepts and practical applications required to be successful in this role.

Outputs:

Upon completion of the course, participants will have developed the following skills and knowledge:
An understanding of customer service best practices and how they apply to HR service delivery.
Knowledge of how to manage customer expectations and provide effective and efficient customer service.
An understanding of how to effectively communicate with customers and handle customer complaints.
An understanding of the importance of HR data privacy and security and how to maintain it.
Knowledge of how to use HR technology and systems to support HR service delivery.
An understanding of how to measure the effectiveness of HR service delivery and customer service.

Objectives:

The objectives of the HR Service Delivery and Customer Service Training Course are to:
Provide participants with a deep understanding of customer service best practices and how they apply to HR service delivery.
Help participants develop the skills and knowledge required to provide effective and efficient customer service to internal and external clients.
Provide participants with an understanding of how to effectively communicate with customers and handle customer complaints.
Help participants understand the importance of HR data privacy and security and how to maintain it.
Provide participants with knowledge of how to use HR technology and systems to support HR service delivery.
Help participants understand how to measure the effectiveness of HR service delivery and customer service.

Who Should Attend this Course:

This course is designed for Talent Services Specialists who are responsible for providing HR service delivery and customer service to internal and external clients. The course is also suitable for HR professionals who are looking to develop their customer service skills and knowledge.

Course Outline:

Day 1: Introduction to HR Service Delivery and Customer Service

- Overview of HR service delivery and customer service.
- The importance of customer service in HR.
- Understanding customer expectations.
- Customer service best practices.
- The role of HR technology and systems in HR service delivery.

Day 2: Effective Communication and Customer Complaints Management

- The importance of effective communication in HR service delivery.
- Communicating with customers.
- Handling customer complaints.
- Resolving customer complaints.

Day 3: HR Data Privacy and Security

- Overview of HR data privacy and security.
- The importance of HR data privacy and security.
- Maintaining HR data privacy and security.
- The role of HR technology and systems in maintaining HR data privacy and security.

Day 4: HR Technology and Systems for HR Service Delivery

- Overview of HR technology and systems.
- The role of HR technology and systems in HR service delivery.
- Using HR technology and systems to support HR service delivery.
- Troubleshooting HR technology and systems.

Day 5: Measuring the Effectiveness of HR Service Delivery and Customer Service

- Overview of HR service delivery and customer service measurement.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.

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