Management and facility management arts in hospitality in

Housekeeping and facilities management are essential functions of any hospitality business, ensuring that the physical environment is clean, safe, and comfortable for guests. This training course will provide participants with an understanding of the principles and best practices of housekeeping and facilities management in the hospitality industry.

Objectives

By the end of this training course, participants will be able to:
- Understand the key principles and practices of housekeeping and facilities management in hospitality
- Identify the major challenges and opportunities in housekeeping and facilities management
- Develop effective housekeeping and facilities management strategies to enhance guest satisfaction and loyalty
- Manage and motivate housekeeping and facilities management teams effectively and efficiently
- Understand the role of technology in housekeeping and facilities management

Who Should Attend this Course

This training course is designed for tourism and hospitality professionals who are interested in housekeeping and facilities management and are responsible for managing and supervising housekeeping and facilities management teams, including hotel and resort managers, housekeeping managers, facilities managers, and others in related roles.

Course Outline - 5 Days

Day 1: Introduction to Housekeeping and Facilities Management

- Overview of housekeeping and facilities management in hospitality
- Key players and stakeholders in housekeeping and facilities management
- Major trends and challenges in housekeeping and facilities management

Day 2: Housekeeping and Facilities Management Strategies for Guest Satisfaction and Loyalty

- Developing effective cleaning and maintenance programs
- Managing guest expectations and complaints related to housekeeping and facilities
- Developing and implementing safety and security programs

Day 3: Managing and Motivating Housekeeping and Facilities Management Teams

- Understanding team dynamics and motivation
- Developing effective leadership and management styles
- Developing effective training and development programs

Day 4: Housekeeping and Facilities Management Operations and Technology

- Understanding the role of technology in housekeeping and facilities management
- Managing and optimizing housekeeping and facilities management technology systems
- Managing and responding to industry trends and disruptions

Day 5: Best Practices for Housekeeping and Facilities Management

- Understanding best practices for housekeeping and facilities management
- Developing and implementing housekeeping and facilities management standards and policies
- Measuring the impact of housekeeping and facilities management on guest satisfaction and loyalty

Outputs

Upon completing this training course, participants will have a solid understanding of the key concepts, principles, and best practices in housekeeping and facilities management in hospitality. They will be able to effectively manage and motivate housekeeping and facilities management teams, develop and implement effective housekeeping and facilities management strategies to enhance guest satisfaction and loyalty, and understand the role of technology in housekeeping and facilities management. Participants will also have developed a housekeeping and facilities management plan for their hotel or resort and have a better understanding of the major trends and challenges in the industry.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.