Chargebacks and dispute management for payment analysts in

Chargebacks and disputes are a significant challenge for Payment Analysts. They can lead to revenue losses, increased operational costs, and damage to customer relationships. This training course is designed to provide Payment Analysts with a comprehensive understanding of chargebacks and dispute management and equip them with the tools and techniques to effectively manage these situations.

Objectives

At the end of this training course, Payment Analysts will be able to:

Understand the basic principles of chargebacks and disputes
Analyze and evaluate chargeback and dispute risks
Develop and implement effective chargeback and dispute management strategies
Minimize the impact of chargebacks and disputes on revenue and customer relationships
Ensure compliance with relevant laws and regulations

Who Should Attend this Course

This training course is designed for Payment Analysts who are responsible for managing chargebacks and disputes in their organizations. It is also suitable for professionals who want to enhance their chargeback and dispute management skills.

Course Outline

The course is divided into 5 days, each covering a specific topic related to chargebacks and dispute management.

Day 1: Introduction to Chargebacks and Disputes

- Overview of chargebacks and disputes
- Chargeback and dispute lifecycle
- Chargeback and dispute sources
- Chargeback and dispute risks

Day 2: Analyzing and Evaluating Chargebacks and Disputes

- Analyzing and evaluating chargebacks and disputes
- Chargeback and dispute metrics and KPIs
- Chargeback and dispute root cause analysis
- Chargeback and dispute risk management

Day 3: Chargeback and Dispute Management Strategies

- Chargeback and dispute management strategies
- Prevention and mitigation strategies
- Chargeback and dispute resolution strategies
- Chargeback and dispute escalation strategies

Day 4: Chargeback and Dispute Regulations and Compliance

- Chargeback and dispute regulations and compliance
- Payment Card Industry (PCI) rules and regulations
- Consumer protection laws and regulations
- Chargeback and dispute compliance best practices

Day 5: Chargeback and Dispute Case Studies and Exercises

- Chargeback and dispute case studies
- Chargeback and dispute exercises
- Chargeback and dispute simulations
- Review of key concepts and takeaways
- Q&A session

Outputs

By the end of this training course, Payment Analysts will be equipped with the knowledge and skills necessary to effectively manage chargebacks and disputes. They will be able to:

Analyze and evaluate chargebacks and disputes to identify root causes and minimize risks
Develop and implement effective chargeback and dispute management strategies
Resolve chargebacks and disputes in a timely and efficient manner
Ensure compliance with relevant laws and regulations
Minimize the impact of chargebacks and disputes on revenue and customer relationships
Overall, this training course will help Payment Analysts improve their understanding of chargebacks and dispute management and become more effective in their roles.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.