Influential communication skills for corporate communication specialists in

Effective communication is critical in the workplace, particularly when it comes to difficult conversations. The ability to handle challenging discussions in a professional and confident manner can greatly impact personal and professional relationships, and ultimately, a company's success. This five-day course is designed specifically for communication specialists to help them develop the skills and strategies necessary to successfully navigate even the most difficult conversations.

Outputs

Upon completion of this course, participants will have a better understanding of:
- The key components of effective communication
- How to handle difficult conversations in a professional and confident manner
- Strategies for active listening and effective negotiation
- Techniques for conflict resolution and problem-solving
- The impact of emotions and body language on communication
- How to maintain professional relationships while handling challenging conversations

Objectives

The objective of this course is to equip communication specialists with the skills and strategies needed to successfully navigate even the most difficult conversations, both professionally and personally.

Who Should Attend this Course

This course is designed for communication specialists at all levels, including those working in public relations, marketing, media, and corporate communication.

Outline for 5 Days

Day 1: Introduction to Effective Communication

- Overview of effective communication
- Importance of effective communication in the workplace
- Key components of effective communication

Day 2: Handling Difficult Conversations

- Techniques for active listening
- Strategies for effective negotiation
- The impact of emotions and body language on communication

Day 3: Conflict Resolution and Problem-Solving

- Understanding the causes of conflict
- Techniques for conflict resolution
- Problem-solving strategies

Day 4: Maintaining Professional Relationships

- The importance of professional relationships
- Strategies for maintaining professional relationships while handling difficult conversations
- The impact of difficult conversations on professional relationships

Day 5: Case Studies and Role-Play

- Review of course material
- Case studies and role-play scenarios
- Evaluation and feedback on performance.

Throughout the training course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.