Conflict Resolution: Communicating with Influence in

In today's fast-paced, global environment, conflicts are inevitable. Regardless of industry or position, communication specialists will inevitably encounter conflicts in the workplace. The ability to effectively resolve conflicts and communicate with impact is an essential skill for success.

Objectives:

The goal of this training is to provide participants with the knowledge, skills, and practical experience to effectively resolve conflicts and communicate with impact. Upon completion of the course, participants will be able to:
Recognize the causes and early warning signs of conflict
Utilize active listening and empathy to understand different perspectives
Implement effective conflict resolution techniques
Communicate assertively and professionally in challenging situations
Develop strategies to prevent future conflicts

Who Should Attend:

This training is ideal for communication specialists, managers, and anyone interested in improving their conflict resolution and communication skills.

Outputs:

Upon completion of this training, participants will receive a certificate of completion and a detailed training manual.

Outline:

Day 1: Understanding Conflict

- Overview of conflict resolution
- Causes and early warning signs of conflict
- Understanding different communication styles and personalities

Day 2: Active Listening and Empathy

- The importance of active listening in conflict resolution
- Utilizing empathy to understand different perspectives
- Practical exercises to improve listening skills

Day 3: Conflict Resolution Techniques

- Introduction to negotiation and mediation
- Utilizing effective negotiation and mediation techniques
- Role-playing and case studies to reinforce learning

Day 4: Assertive and Professional Communication

- Understanding the principles of assertive communication
- Developing professional communication skills in challenging situations
- Improving communication skills through practical exercises

Day 5: Conflict Prevention and Management

- Developing conflict prevention strategies
- Managing conflicts in the workplace
- Evaluating and improving conflict resolution skills.

Throughout the training course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.