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This 5-day training course will provide IT Planning and Governance Sr. Specialists with the knowledge and skills required to manage and execute IT operations and change management processes in an efficient and effective manner. The course will cover the key elements of change management, including change initiation, evaluation, planning, implementation, and review. The course will also cover IT operations management, including incident management, problem management, and release management.

Outputs:

Upon completion of this training, participants will have a comprehensive understanding of:
- The principles of IT operations and change management
- The key processes involved in change management, including change initiation, evaluation, planning, implementation, and review
- The principles and best practices of incident management, problem management, and release management
- The key tools and techniques used in IT operations and change management
- The role of IT Planning and Governance Sr. Specialists in managing and executing IT operations and change management processes

Objectives:

The objectives of this training course are to:
- Provide a comprehensive overview of IT operations and change management
- Enable participants to understand the key elements of change management, including change initiation, evaluation, planning, implementation, and review
- Provide participants with the knowledge and skills required to manage and execute IT operations, including incident management, problem management, and release management
- Provide participants with hands-on experience of the tools and techniques used in IT operations and change management
- Develop the skills of IT Planning and Governance Sr. Specialists in managing and executing IT operations and change management processes

Who Should Attend this Course:

This course is designed for IT Planning and Governance Sr. Specialists who are responsible for managing and executing IT operations and change management processes. It is suitable for individuals who have a background in IT operations and change management and who wish to further develop their skills in this area.

Outline:

Day 1: Introduction to IT Operations and Change Management

- Overview of IT operations and change management
- The principles of change management
- The key processes involved in change management
- The role of IT Planning and Governance Sr. Specialists in change management

Day 2: Change Initiation and Evaluation

- Change initiation process
- Change evaluation process
- Change request templates and tools
- Change request review and approval process

Day 3: Change Planning and Implementation

- Change planning process
- Change implementation process
- Change testing and validation
- Change deployment and rollout

Day 4: IT Operations Management

- Overview of IT operations management
- Incident management process
- Problem management process
- Release management process
- IT operations management tools and techniques

Day 5: Review and Close Out

- Change management review and close out
- IT operations management review and close out
- Course review and feedback
- Course certificate presentation.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.