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The "IT Operations Analytics and Monitoring" course is designed for IT Application Support Sr. Specialists who are responsible for monitoring and analyzing IT operations performance. The course will provide a comprehensive overview of IT operations analytics and monitoring technologies and best practices, as well as hands-on experience with various tools and techniques.

Outputs

Upon completion of the course, participants will be able to:
- Understand the basics of IT operations analytics and monitoring.
- Develop and implement effective IT operations monitoring and analytics strategies.
- Utilize IT operations analytics and monitoring tools and technologies to improve performance and resolve issues.
- Evaluate and improve IT operations monitoring and analytics processes within their organization.

Objectives

The objectives of this course are to:
- Provide a comprehensive overview of IT operations analytics and monitoring technologies and best practices.
- Offer hands-on experience with IT operations analytics and monitoring tools and techniques.
- Provide guidance on developing and implementing effective IT operations monitoring and analytics strategies.
- Offer best practices for evaluating and improving IT operations monitoring and analytics processes within an organization.

Who Should Attend this course

This course is designed for IT Application Support Sr. Specialists, as well as IT managers and IT operations staff who are responsible for monitoring and analyzing IT operations performance within their organizations.

Outline for 5 days

Day 1: Introduction to IT Operations Analytics and Monitoring

- Overview of IT operations analytics and monitoring.
- Understanding the importance of IT operations analytics and monitoring.
- Best practices for IT operations performance monitoring and analysis.

Day 2: IT Operations Monitoring and Analytics Strategies

- Developing effective IT operations monitoring and analytics strategies.
- Utilizing IT operations analytics and monitoring tools and technologies to improve performance and resolve issues.

Day 3: Hands-on with IT Operations Analytics and Monitoring Tools

- Overview of IT operations analytics and monitoring tools and technologies.
- Hands-on experience with tools such as Splunk, Grafana, and Zabbix.

Day 4: Evaluating and Improving IT Operations Monitoring and Analytics Processes

- Best practices for evaluating and improving IT operations monitoring and analytics processes.
- Utilizing metrics and KPIs to measure IT operations performance.
- Improving IT operations performance and reliability.

Day 5: Case Studies and Best Practices

- Reviewing real-world case studies of IT operations analytics and monitoring.
- Best practices for IT operations analytics and monitoring in different industries and environments.
- Wrapping up the course and preparing for next steps.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.