Course Title: Analytics and monitoring of IT operations
Course Category: IT and Data Subcategory: IT Operations
Course Location: Course Date: 25 July 2024

One week

Analytics and monitoring of IT operations

This five-day course is designed for Helpdesk Specialists to provide a comprehensive understanding of Windows Operating Systems. The course will cover the basics of Windows OS, from installation to maintenance, with a focus on common issues that Helpdesk Specialists may encounter in their day-to-day operations.


By the end of this course, participants will be able to:
- Install, configure, and maintain Windows Operating Systems
- Troubleshoot and resolve common issues in Windows OS
- Manage and maintain security and updates for Windows systems
- Utilize command-line tools for managing Windows OS


- To provide a comprehensive understanding of Windows Operating Systems
- To equip Helpdesk Specialists with the necessary skills and knowledge to install, configure, and maintain Windows OS
- To provide hands-on experience with troubleshooting and resolving common issues in Windows OS
- To teach best practices for maintaining security and updates in Windows systems

Who Should Attend this Course

This course is ideal for Helpdesk Specialists who are responsible for providing technical support for Windows Operating Systems. Participants should have a basic understanding of computers and technology, as well as some experience working with Windows OS.

Outline for 5 Days

Day 1: Introduction to Windows Operating Systems

- Overview of Windows OS
- History of Windows OS
- Windows OS Editions and Versions
- Windows OS Architecture and Components

Day 2: Installing and Configuring Windows OS

- Installation Process for Windows OS
- Configuring Settings and Options in Windows OS
- Managing User Accounts and Permissions

Day 3: Troubleshooting and Maintenance in Windows OS

- Troubleshooting Common Issues in Windows OS
- Maintaining Security and Updates in Windows OS
- Backing Up and Restoring Windows OS

Day 4: Managing Windows OS with Command Line Tools

- Introduction to Command-Line Tools in Windows OS
- Common Command-Line Tools for Managing Windows OS
- Advanced Troubleshooting with Command-Line Tools in Windows OS

Day 5: Windows OS Best Practices and Conclusion

- Best Practices for Installing, Configuring, and Maintaining Windows OS
- Tips for Optimizing Windows OS Performance
- Review of Key Topics and Concluding Remarks.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.

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