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The Cloud Computing Fundamentals for Helpdesk course is designed for Helpdesk Specialists who want to gain a strong understanding of cloud computing concepts and technologies. This course provides hands-on experience with common cloud services and covers the basics of cloud computing architecture, deployment models, security, and management.

Objectives:

By the end of this course, participants will be able to:
- Understand the basics of cloud computing and its deployment models
- Familiarize themselves with common cloud services, such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)
- Learn about cloud security and management
- Gain hands-on experience with cloud services
- Understand the benefits and challenges of cloud computing

Who Should Attend this Course:

This course is ideal for Helpdesk Specialists who want to learn about cloud computing and its applications. No prior experience with cloud computing is required.

Outline:

Day 1: Introduction to Cloud Computing

- Overview of Cloud Computing
- Cloud Computing Models: IaaS, PaaS, and SaaS
- Cloud Computing Architecture

Day 2: Cloud Security and Management

- Security in the Cloud
- Cloud Management
- Hands-on exercise: Securely configure a cloud environment

Day 3: Infrastructure as a Service (IaaS)

- Overview of IaaS
- Common IaaS Services: Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)
- Hands-on exercise: Deploy and manage an IaaS environment

Day 4: Platform as a Service (PaaS)

- Overview of PaaS
- Common PaaS Services: Heroku, AWS Elastic Beanstalk, and Google App Engine
- Hands-on exercise: Deploy and manage a PaaS environment

Day 5: Software as a Service (SaaS)

- Overview of SaaS
- Common SaaS Services: Salesforce, Google G Suite, and Microsoft Office 365
- Hands-on exercise: Use a SaaS application
- Conclusion and wrap up

Outputs:

Upon completion of the course, participants will receive a certificate of completion and will have a strong understanding of cloud computing concepts and technologies. They will have hands-on experience with common cloud services and will be able to apply their knowledge to real-world scenarios.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.