Cloud computing basics for help desks in

This 5-day training course is designed for Helpdesk specialists who are responsible for ensuring that their organization's IT systems and processes comply with relevant regulations, standards, and best practices. The course provides a comprehensive overview of the principles and practices of IT compliance and auditing and equips participants with the knowledge and skills needed to manage and maintain a compliant IT environment.

Outputs:

Upon completion of this course, participants will be able to:
1. Understand the importance and benefits of IT compliance and auditing.
2. Identify the key regulations, standards, and best practices relevant to their organization.
3. Develop and implement policies and procedures to maintain IT compliance.
4. Plan, execute, and report on internal and external IT audits.
5. Understand and apply the principles of risk management and data protection.

Objectives:

The objectives of this course are to:
1. Provide a comprehensive overview of IT compliance and auditing.
2. Enable participants to develop and implement policies and procedures to maintain IT compliance.
3. Equip participants with the knowledge and skills needed to plan, execute, and report on internal and external IT audits.
4. Teach participants how to apply the principles of risk management and data protection.

Who Should Attend this course:

This course is designed for Helpdesk specialists who are responsible for ensuring that their organization's IT systems and processes comply with relevant regulations, standards, and best practices. It is also suitable for IT professionals who are interested in gaining a deeper understanding of IT compliance and auditing.

Course Outline:

Day 1: Introduction to IT Compliance and Auditing

- Overview of IT compliance and auditing
- The importance and benefits of IT compliance and auditing
- Key regulations, standards, and best practices
- Overview of the audit process

Day 2: Developing IT Compliance Policies and Procedures

- Identifying IT compliance requirements
- Developing IT compliance policies and procedures
- Implementing IT compliance policies and procedures
- Monitoring and reporting on IT compliance

Day 3: Planning and Executing IT Audits

- Planning internal and external IT audits
- Preparing audit checklists and questionnaires
- Executing IT audits
- Documenting audit findings

Day 4: Applying Risk Management and Data Protection Principles

- Overview of risk management
- Identifying and assessing IT risks
- Implementing risk mitigation measures
- Overview of data protection and privacy regulations
- Implementing data protection and privacy measures

Day 5: Reporting on IT Compliance and Auditing

- Preparing IT audit reports
- Communicating audit findings to stakeholders
- Follow-up and closing of audit findings
- Overview of IT compliance and auditing best practices.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.