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The course "IT Operations Management and Monitoring" is designed for experienced IT Network Administration Sr. Specialists who want to enhance their skills in managing and monitoring IT operations. The course covers best practices, tools, and technologies for IT operations management, including incident management, performance monitoring, and capacity planning. The course is designed to help participants improve the efficiency and reliability of their IT operations, reduce downtime, and improve end-user satisfaction.

Outputs

Upon completion of this course, participants will be able to:
Implement best practices for IT operations management and monitoring
Use tools and technologies for incident management, performance monitoring, and capacity planning
Improve the efficiency and reliability of IT operations
Reduce downtime and improve end-user satisfaction
Effectively communicate the status of IT operations to stakeholders

Objectives

The objectives of the course are to provide participants with:
A comprehensive understanding of IT operations management and monitoring
Knowledge of best practices, tools, and technologies for IT operations management
Practical skills for managing and monitoring IT operations
The ability to effectively communicate the status of IT operations to stakeholders

Who Should Attend this course

This course is intended for IT Network Administration Sr. Specialists who have at least 5 years of experience in the field. Participants should have a good understanding of IT operations and management concepts, including incident management, performance monitoring, and capacity planning.

Outline for 5 days

Day 1: IT Operations Management and Monitoring Overview

- Overview of IT operations management and monitoring
- Best practices for IT operations management and monitoring

Day 2: Incident Management

- Overview of incident management
- Best practices for incident management
- Tools and technologies for incident management

Day 3: Performance Monitoring

- Overview of performance monitoring
- Best practices for performance monitoring
- Tools and technologies for performance monitoring

Day 4: Capacity Planning

- Overview of capacity planning
- Best practices for capacity planning
- Tools and technologies for capacity planning

Day 5: IT Operations Communication and Reporting

- Best practices for communicating the status of IT operations to stakeholders
- Effective reporting techniques for IT operations
- Hands-on exercises to practice IT operations communication and reporting skills.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.