Fundamentals of IT operations and modern standards in

This five-day course is designed for IT Business Specialists who want to gain a foundational understanding of IT Operations. The course covers the key concepts, processes, and technologies involved in the day-to-day operations of IT systems, including IT service management, infrastructure management, security, and disaster recovery. The course will provide participants with the knowledge and skills they need to support and make informed decisions about their organization's IT operations.

Outputs

Upon completion of this course, participants will be able to:

Explain the key concepts and processes of IT Operations
Describe the various technologies involved in IT Operations
Explain the importance of IT Service Management and how it supports business goals
Understand the role of infrastructure management in ensuring the availability and reliability of IT systems
Describe the key elements of IT security and the strategies and technologies used to secure IT systems
Explain the importance of disaster recovery planning and the steps involved in recovering from a disaster

Objectives

The objectives of this course are to provide participants with:

A comprehensive understanding of IT Operations
Knowledge of the processes, technologies, and best practices used in IT Operations
The ability to support and make informed decisions about their organization's IT Operations

Who Should Attend this Course

This course is designed for IT Business Specialists who want to gain a foundational understanding of IT Operations. It is also suitable for non-technical business professionals who need to understand the IT Operations function and its impact on their organization.

Outline

Day 1: Introduction to IT Operations

Overview of IT Operations
Key concepts and processes of IT Operations
Understanding the role of IT Operations in supporting business goals

Day 2: IT Service Management

Introduction to IT Service Management
IT Service Management processes and best practices
Service Level Management and Service Desk Management
ITIL and other frameworks for IT Service Management

Day 3: Infrastructure Management

Overview of Infrastructure Management
Network and Data Center Management
Server and Storage Management
Cloud Computing and Virtualization

Day 4: IT Security and Disaster Recovery

Overview of IT Security
Security Management Processes and Best Practices
Security Technologies and Strategies
Introduction to Disaster Recovery Planning
Disaster Recovery Processes and Best Practices

Day 5: IT Operations in Practice

Overview of real-world IT Operations
Challenges and opportunities in IT Operations
Case studies and examples of effective IT Operations
Best practices and lessons learned in IT Operations
Preparing for an IT Operations Career.

Throughout the course, participants will have the opportunity to work on practical exercises and case studies to apply the concepts and skills they have learned. The course will also include interactive discussions and opportunities for participants to share their experiences and insights.